Refund policy

Returns & Refund Policy

Effective Date: August 17, 2026

At Jak Tek Solutions, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may be eligible to return it under the terms of this policy.

1. 30-Day Return Policy

We offer a 30-day return period.

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must generally:

Be unused and in its original condition
Be returned with its original packaging, tags, and accessories, where applicable
Not show signs of damage caused by misuse or improper handling
Include proof of purchase or your order number

Items that do not meet these requirements may not qualify for a refund.

2. How to Request a Return

Please contact our customer support team before sending an item back.

When requesting a return, please provide:

Your order number
Your name
The item you wish to return
The reason for the return
Photos of the item if it is damaged or defective

We will provide return instructions after reviewing your request.

Please do not send an item back without receiving return instructions from us.

3. Return Shipping

If an item is damaged, defective, incorrect, or was sent to you in error, please contact us so we can determine the appropriate resolution.

For returns due to a change of mind or customer preference, the customer may be responsible for return shipping costs unless otherwise agreed.

Any original shipping charges, if applicable, may be non-refundable.

4. Refunds

Once we receive your returned item, we will inspect it to determine whether it meets our return requirements.

If your return is approved, we will issue a refund to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Your bank or payment provider may require additional processing time.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after delivery.

We may request clear photographs of the product, packaging, shipping label, or other information needed to investigate the issue.

Depending on the circumstances, we may offer:

A replacement
A refund
Another appropriate resolution

6. Non-Returnable Items

Certain products may not be eligible for return due to their nature, including where applicable:

Personalized or customized products
Digital products
Gift cards
Perishable products
Products that have been opened or used where health or hygiene considerations apply

Any product-specific return restrictions will be communicated on the applicable product page or at checkout.

7. Exchanges

We may offer exchanges for defective, damaged, or incorrect products, subject to product availability.

If you would like to request an exchange, please contact us with your order information and details about the issue.

8. Late or Missing Refunds

If you have been notified that your refund was processed but have not received it after the expected processing period:

Check your bank or credit card account.
Contact your payment provider.
Contact your bank, as additional processing time may be required.
Contact us if the refund still has not appeared.

We will do our best to assist you.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible after placing it.

We may be able to cancel an order before it has been processed or shipped. Once an order has shipped, it may no longer be eligible for cancellation, but you may request a return according to this policy.